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  • Guaranteed and fixed prices
  • No hidden charges
  • Safe and secure payment systems
  • Secure SSL encryption
  • Customer friendly attitude
  • Customer oriented service
  • Customer online support

Terms & Conditions

 

1. Our Privacy Policy


Vietnam Tours guarantees that the content posted on our site is accurate and up to date. We reserve the right to update with new content as well as revise the old one at any time, in accordance with our service and the change of tours as per the season.


2. Your Privacy Policy


All your private information is stored confidentially and securely. The site has been integrated with the highest security level by Comodo., Inc – USA. All private information will be encrypted by SSL (Secure Socket Layer). After you finish your tour booking, all your information will be deleted from our website database.


3. Vietnam law


We are Vietnamese company and operating under the law of the Socialist Republic of Vietnam. Any attempted credit card fraud is prosecuted to the fullest extent by Vietnam law.


4. Payment methods


We use secure online payment gateways, including PayPal and ClickandBuy. Both are recognized on the international market, and protect both seller and buyer. Alternatively, you can pay us by Western Union and Bank Transfer.


5. Tour rates


From 1 to 4 years old: Free of charge (sharing bed with parents)
From 4 to 11 years old: 50% of adult rate (sharing bed with parents)
Over 11 years old: Full fee as an adult


Note: each tour rate includes and excludes different things, please read these terms carefully when booking the tour.


6. Cancellation & Refund


Each tour program has different cancellation and refund rates, but generally, they are as per below.
Cancellation after booking but before arrival: 10% retained, 90% of a total amount refunded.
Cancellation less than 5 days prior departure date: 75% retained only 25% of the total amount refunded.
Cancellation less than 1 day prior departure date: 100%.
Bank fees and refund fees applied, if any.


7. Fraud transaction case


Vietnam Tours prefers to get payment through credit cards by our online payment gates. In the event that our payment Department suspects your card transaction is reported as fraud, we will ask for your related documents to verify before sending our service. In the worst case, we will refund the amount, and you should pay us by other means such as Western Union or Bank Transfer. If you cannot meet our requirements, we are sorry, but we cannot serve you by other means.

 

8. Chargebacks

 

In case of chargebacks, we will immediately cancel the service and submit legal proof to our bank and relevant authority.

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Testimonials

21 Day Vietnam/Cambodia tour

Hi,

Hello Pham Cong Thien

We are pleased that the two payments are now appearing as pending on our credit cards ...

Anet Riemer

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