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Vietnam Tours FAQs

Can I book first then pay cash when I am in Vietnam?Top

NO. You must pay us at the time of booking to reserve your tour and arrange your accommodation.

Is travel insurance included in the tour?Top

Normally not, you should arrange travel insurance in your country before your arrival in Vietnam.

Where do we pick up and drop off?Top

Normally we will pick up and drop off from your hotel if the address is in our described area of each tour. In some tours, we offer free to pick up and drop off you at airport. Please carefully check the tour program before you book it.

What is the refund policy?Top

Refunds are as per the terms and conditions of each tour which you agreed to before paying us.

What payment methods do we accept?Top

We mostly accept online payment by credit cards. Our payment gateway is PayPal from the USA and ClickandBuy from the UK. We can also accept payment by Western Union and Bank Transfer.

Are there any extra costs or fees not included in the tour rate?Top

No, it is NETT. There are no hidden costs or extra fees.

Which is best? Using US dollars or local VND currency?Top

Local currency during your stay in Vietnam is recommended. But you can spend US dollars for international services or in any big cities. There are no rules for spending foreign currency within Vietnam.

Can I customize my own tour?Top

All tours are customizable. Our website contains only the basic tours. If the specified trips are not suitable, we would be happy to create a personalized program for you. This service is available to any individual, family or group.

What is the payment term required?Top

We will require at least 50% deposit for one traveler to ensure the tour booking or you can pay us the full amount. After we get the deposit/full amount, we will confirm your booking and send you your voucher confirmation. The balance 50% must be paid immediately after voucher confirmation.

Can I join in shared tours?Top

We not only focus on tours for independent travelers but also big group tours. So yes, you can join in shared tours to meet new people and to save costs.

Is Vietnam a safe country for traveling?Top

Yes, you can be confident when you enter Vietnam. We are a safe country with a very peaceful attitude from our big cities to rural and mountainous areas. You will always find smiles on our faces and a helpful demenour. Vietnam itself, and it's capital Hanoi, is known as one of the safest destinations in the world.

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21 Day Vietnam/Cambodia tour


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